The return procedure.
At BD DANCE FRANCE, we strive to provide you with the highest quality dance shoes to guarantee you an exceptional dance experience. It may happen that you wish to return a product to our service. To this end, here are the conditions for validation and acceptance of return requests:
Validation conditions Return Products:
1. Products must be returned in their original condition, with all accessories included, and in their original packaging intact.
2. Couples dance shoes must not show signs of wear, damaged or scratched elements.
3. We do not accept shoes whose outer sole has been worn on a parquet floor or whose inner sole has been damaged by sweaty feet.
4. Returns must be made within 30 days of receiving the product.
1. Request via QR Code or Customer Area: To initiate the returns process, scan the QR code on the shoebox or log in to your customer area on our website. Complete the request form indicating the product you wish to return and the reason for the return.
2. Request Approval : Once we receive your request, our team will review the information provided. We will send you an email confirmation as soon as your return request has been approved.
3. Receipt of Return Label: Upon approval, we will email you a prepaid return label to print. Make sure you pack the product securely in its original packaging, including all accessories, and attach the return label visibly to the package.
4. Refund or Exchange: Once we have received and inspected the returned product, you will have the option of a refund of the full amount of the purchase, excluding shipping charges, to the original payment method used when making the purchase. purchase, or an exchange for a similar product or of equivalent value.